F.A.Q

Frequently Asked Questions (FAQs) for The Luxury Department

Welcome to The Luxury Department’s FAQ page. Here, we aim to address common queries regarding our premium brands, services, and membership options.

General Questions

1. What brands does The Luxury Department carry?

We proudly offer a curated selection of high-end brands, including Fendi, Gucci, Moncler, and more.

2. Are the products at The Luxury Department authentic?

Yes, absolutely. The Luxury Department guarantees 100% authenticity on all products. We work directly with brands and authorized distributors to ensure that every item we sell is genuine.

Orders & Delivery

3. Do you provide same-day delivery?

Yes, we offer a same-day delivery service for qualifying orders.

4. What are the requirements for same-day delivery?

Same-day delivery is available for members orders totaling $2,000 or more.

5. What is the delivery area for same-day service?

Same-day delivery is currently available in select metropolitan areas. Please enter your zip code at checkout to confirm eligibility.

Membership Program

6. What is The Luxury Department Membership?

Our membership program offers exclusive perks for a monthly fee of $25, including same-day delivery and special promotions.

7. How do I sign up for membership?

You can enroll in our membership program through our website. Simply follow the prompts visit the "Membership" section online.

8. Can I cancel my membership at any time?

Yes, memberships can be canceled at any time through your account settings. Please note that benefits will remain active until the end of the current billing cycle.

Returns & Exchanges

9. What is your return policy?

We accept returns within 14 days of delivery, provided the items are unused, with original tags and packaging. Certain items may be final sale; please refer to our return policy page for details.

10. How do I initiate a return?

Log in to your account, select the order, and click "Request Return." Follow the provided instructions to complete the process.

11. How can I contact customer service?

For assistance, please reach out through our "Contact Us" page, via email at info@gilh.net, or call customer service at (307) 752-5118

We hope this FAQ page has been helpful. For more information, feel free to get in touch with us directly!